The takeaway

We all need support to navigate the complexity of our healthcare system. Okta offers many resources that can help you through being ill or injured and deciding on your medical plan in the first place.

Check out an important resource for your health—Rightway Healthcare. Working with a personal concierge, or Navigator, can save you time and money with both your everyday and your more complex health needs.

Rightway Healthcare

With Rightway, you get your own healthcare Navigator. Rightway’s service is designed to support you and your family as you navigate through your healthcare needs—with selecting a medical provider, understanding your bills, and even getting assistance with making a medical appointment.

Here’s how it works:

Sign up!

Register using the Rightway app or through Rightway’s website.

Meet your personal Navigator

Your Navigator will serve as your single point of contact for all your health-related questions.

Get help with choosing your medical plan for 2021

You have many options—the type of plan (HDHP + HSA, PPO, EPO, HMO), the carrier (Blue Shield of California or Kaiser), and whom to cover (yourself only or adding in your family members).

You can talk about what you need with your personal Navigator and he/she can help you make the best choice.

Help with finding a doctor—and with everyday health needs

You can connect with your personal Navigator to find a Blue Shield of California or Kaiser doctor, make appointments, and transfer records.

In a pinch, your Navigator can also help you find the nearest urgent care office and help with follow-up care after a visit to the emergency room.

Wellness resources

If you face a chronic health condition, like diabetes, or you’re looking to lose weight or quit smoking, your personal Navigator can help you with that, too.

When things get complicated

Your personal Navigator can help you understand a diagnosis, find specialists, make appointments, and support your follow-up care.

Help with the paperwork

Your personal Navigator can decipher all the paperwork after you receive care and coordinate follow-up contact with providers’ billing offices when needed.

Billing review

Rightway can help put money back in your pocket by reviewing your medical bills and making sure that you pay only what you owe.

Virtual care

Both Kaiser and Blue Shield of California offer virtual visits—also known as telemedicine—so you can use your phone, tablet, or computer to immediately connect with a medical professional.

Whether it’s through a dedicated nurse line or another resource, you can connect through a secure, cost-effective, and time-saving alternative to visiting the emergency room, urgent care center, or your regular doctor when you need help with common medical concerns.

Kaiser resources

Nurse line

Talk with a Kaiser nurse, 24/7. The phone numbers vary by Kaiser region—refer to Contacts to find the right number for you.

Video visits

Get care anywhere, anytime with Kaiser’s video visit options. The links vary by Kaiser region—refer to Contacts to find the website link for you.

Blue Shield of California resources


  • Get 24/7 access to board-certified doctors, available by video and by phone at 800-Teladoc (835-2362)
  • Also, go to Blue Shield’s Teladoc site for details.


One Medical—Concierge Medical Office

If you choose a Blue Shield medical plan (or you have another major carrier’s coverage), you have access to One Medical’s offices and services, available in major U.S. cities. (Note, this program is not available to Kaiser plan members.)

You can get same-day, on-time appointments with high-quality, board-certified doctors for all your primary care needs. Also, with the One Medical app, you can make and manage appointments or even conduct virtual visits, 24/7.

Care for all family members of all ages will be available soon, as One Medical launches pediatric care in San Francisco, New York, and Phoenix.

Register at One Medical using company code OKTXOM.