Family Support

You can schedule a personal consultation with the Carrot care team – to learn more about your options and connect with a top provider in your area.

You have access to Carrot’s global provider directory – including 2,700 clinics and 1,250 attorneys and agencies in more than 42 countries. Carrot also gives you discounts and expedited appointments at top fertility clinics.

Your care team can also answer medical, legal, benefits coverage, and regulatory questions.

To get started, go to the Carrot website, or use the Carrot app on your Okta dashboard.

Okta provides you with money for reimbursing your eligible expenses related to fertility healthcare and adoption.

The company may reimburse you for 100% of your eligible expenses, up to $5,000 annual maximum. Expenses for you and/or your spouse or domestic partner are combined. Please note that some banks may charge an international transfer fee.

Review the Carrot benefit guide for more details and frequently asked questions about eligible fertility treatment and adoption expenses.

As it becomes increasingly difficult and possibly dangerous to access reproductive care in the U.S., we’re committed to helping our employees. We have partnered with Carrot to offer funds towards travel expenses for any U.S. employees who may need to travel to obtain reproductive care as well as access to unlimited virtual visits with emotional support experts. Then, if you'd like to use your Carrot funds for travel expenses or any other eligible care, you can create a Carrot Plan and submit your itemized statements for reimbursement.

You can use your employer-sponsored funds to cover shipping or transportation costs for human milk. That may include storing/carrying milk while traveling and shipping milk home to the baby.

Eligible Expenses:

• Shipping fees from shipping companies (e.g., Milk Stork, FedEx, UPS)
• Shipping/transportation materials and supplies (e.g., dry ice, styrofoam cooler, storage bags)
• Kits for milk shipping or travel  

Ineligible Expenses:

• Milk pumps
• Freeze-drying milk for long-term storage

In addition to the Carrot benefit guide, the following plan documents provide details about how Okta manages the program:

• Fertility program plan document
• Surrogacy program plan document
• Adoption assistance plan document
• Pregnancy support overview
• Menopause and low T support overview
• Infertility health reimbursement arrangement (HRA) plan document

When you register for Bump Boxes, you’ll receive three boxes with fun (and useful) swag that promotes a healthy pregnancy and things you can use when your baby arrives.

Non-birthing Parents: You can sign up too! Your spouse/partner will receive the first Bump Box starting the third trimester. The second and third boxes will be sent shortly after the due date that you've provided.

You can register at any time during pregnancy.
 

Expecting parents:

Be sure to sign up for Bump Boxes. You’ll receive three boxes—each containing five hand-picked products you may not know you needed. It’s just another way Okta cares for you!

Get your Bump Boxes

Through Bright Horizons, you can access the following benefits:

• Local nanny placement services, with nannies who are trained to support students with online instruction
• Preferred enrollment at select Bright Horizons child care centers and a registration fee credit
• Discounted tuition for full-time care at select partner centers in our child care network
• Academic support and tutoring services:
  • Revolution Prep – providing discounts on test preparation support for students in grades K to 16+
  • Varsity Tutors – offering discounts for one-on-one and small-group tutoring on over 3,000 subjects
  • MarcoPolo Learning – an app-based program featuring STEAM and literacy content for preschoolers
  • Learning pods – connecting small groups of children to dedicated learning pod caregivers
• Online tools through Sittercity for finding and connecting with:
  • Babysitters for regular and weekend care (including children with special needs)
  • Caregivers who can manage small-group learning pods
  • Pet care providers, including pet sitters, dog walkers, groomers, and related service providers
  • Housekeepers

Learn more about Bright Horizons resources through our program FAQ and guide and the Bright Horizons website for Okta employees.

Bright Horizons also offers World at Home, an online platform for parents to support remote learning called World at Home. Check out World at Home for curriculum activities and resources for children from infants to school age.

You can connect with Bright Horizons through:

• The Bright Horizons website for Okta employees
• Elder care resources, planning, and senior housing search tools
• The Sittercity database to help you secure adult and elder companion caregivers

Grayce offers 1:1 expert support, personalized content, and community. You'll be matched to a dedicated Grayce expert, who guides you through any stage of your care journey, whether you're navigating planning, ongoing care, transitions, crises, or bereavement. You can stay in touch with your Grayce expert via chat, phone, or video calls.

Get personalized support from dedicated care experts to help loved ones and yourself.  Grace is available to all Okta employees. Once you sign up, you can invite others to join.

With Grayce, you have a supportive guide and concierge to help you:

• Understand your loved one's insurance and finances
• Find in-home care
• Navigate legal planning
• Address your own well-being while caring for your loved one

Okta pays your Grayce subscription fee, which includes an initial consultation to create a care plan with a Grayce expert and an additional four hours of expert support. In addition, you have the option to purchase more hours of support if needed, which will be billed directly to you.

It's easy to get registered and start receiving support! Access your membership by enrolling with your Okta email address. 

To register, visit the Grayce website and follow the account overview guide. 

For help registering, contact the Grayce support team at team@withgrayce.com.

You can learn more about Grayce by watching the What is Grayce? video or review these FAQs.

Workplace consultation – support at work:

• Elevate your career through 1:1 consultations focused on helping you identify and build scaffolding in areas you need support, such as executive functioning skills. There are also courses available with additional tools and tips on how to navigate your daily work activities and relationships.
• Managers and peers: Take advantage of online courses and resources aimed at better understanding neurodiversity and how to work more effectively with all peers.

Parenting consultation – support at home:

• Find expert parenting support to help navigate concerns around your child’s learning or developmental differences.
• Common challenges that arise from these differences such as bullying, test anxiety, and more.
• Schedule free 1:1 consultations with board-certified parenting experts, participate in the parent group discussions and self-paced online courses aimed at teaching you skills to help your child(ren).
• To invite non-employees to access the parental success resources, adding a care team member is simple - access from Account Settings > My Family & Care Team.

You can access 9 hours of consultation support for both workplace consultations and parenting consultations per year. Access RethinkCare through your Okta Dashboard beginning November 1, 2024.